Last updated on 4.4.2024

We are mindful of the importance of data both for our products, services and for our Users. We comply with Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data and amending Regulation (EU) 2017/2394 and Directive (EU) 2020/1828 (“Data Act”). This Information Notice describes what data is being collected by Enersense, how it is processed and for what purposes.

The data holder is Enersense Charging Oy (business id: 2851232-3)

Address: Konepajanranta 2 28100 Pori

Hereinafter “Enersense”.

This Information Notice applies to Enersense’s Electric Vehicle Charging Solutions and unless defined in this Notice, the capitalized words refer to the defined terms of the General Terms and Conditions of Supply for Electric Vehicle Charging Solutions and the General Terms and Conditions of Remote Services for Electric Vehicle Charging Solutions.

The Charging Point meaning electrical vehicle charging equipment purchased from Enersense is the “Product” and data collected from the Product is “Product Data”.

The Remote Services provided by Enersense and its partners to Users with an ongoing Remote Services Agreement are the “Service” and data collected in order to perform the Service is “Service Data”.

The owner, purchaser, renter, or lessee of the Product is hereafter referred to as the “User”.

Enersense is collecting Product Data via the Product’s internet connection remotely. Product Data concerns the features and properties of the Product. The Product Data is collected continuously and in real time.

The following Product Data is collected:

1. Serial number of the charger and its components
2. Manufacturer and model of the charger’s components
3. Firmware version of the charger’s components
4. Temperature data of charger’s components
5. Product version of the charger
6. Charging cable type and length
7. IP Address from charger’s components
8. Cryptographic keys from Mid Meter

The User can use the Enersense CPMS tool, from which they can access and download the Product Data concerning the Products they own. Alternatively, if the User has elected to use a third-party certified compatible OCPP platform to manage the Product, some of the Product Data may also be accessed via that platform.

The Product Data is stored in a cloud service, in machine readable format. The data is stored in accordance with what has been agreed in the Terms and Conditions of Supply for Electric Vehicle Charging Solutions.

Data retention period for the Product Data: For the duration of Services and through the supported service life of the Product. Enersense may also retain Product Data of decommissioned installations for a period of three (3) years.

Enersense is collecting Service Data via the Product’s internal connection remotely. The Service Data concerns the functioning and operations of the Product. The Service Data is continuously collected, some of it at a 1-second interval, whereas other Service Data is collected once a day.

The following Service Data is collected:

1. Charging session identifier and time
2. Power request from vehicle
3. Voltage, Current, and Delivered energy
4. Charging success/error status
5. Vehicle state of charge and estimated time to full charge
6. Amount paid for the charging session and payment channel
7. Momentary status of the Product, such as idle/charging timestamp when telemetry data are collected
8. Component utilization level, temperature (Trade Secret)
9. Cumulative usage (Trade Secret)

The User can use the Enersense CPMS tool, from which they can access and download data of the Products they own. Alternatively, if the User has elected to use a third-party certified compatible OCPP platform to manage the Product, some of the Service Data may also be accessed via that platform.

The Service Data is stored in a cloud service, in machine readable format. The data is stored in accordance with what has been agreed in the Terms and Conditions of Remote Services for Electric Vehicle Charging Solutions.

Data retention period for the Service Data: Service Data will be stored for eight (8) years, or as long as required by accounting regulations, whichever is longer.

Enersense uses the Product Data and Service Data for the purpose of

• Product and service development, including assessment of maintenance needs, estimation of future usage, evaluation of the product’s lifecycle, and improvement of user experiences.
• Providing the Service, including maintenance, fault detection and repair, as well as operational guidance.
• Market analyses.

Enersense transfers data to one or more third parties listed below for the above-listed purposes and for other purposes separately agreed upon with the User.

The data collected by Enersense is stored within EU and is also processed by the following service providers to the extent relevant to the service that they provide:

• Monta ApS, Denmark
• Vourity AB, Sweden
• Payter B.V., NetherlandsAmazon Web Services EMEA SARL, Luxembourg
• Siemens Oy, Finland

You may contact us, if:

• you have any concerns relating to the collection Product Data and/or Service Data, or
• if you wish to exercise your rights under the Data Act and request that the Product Data and/or Service Data is shared with a third-party service provider of your choice or,
• If you wish to request ending the data sharing, where possible.

A compensation for charging the data will be agreed on, as foreseen in Article 9 of the Data Act.

Please contact us by email at ev-support@enersense.com

You have a right to lodge a complaint with the competent authority in the member state of your habitual residence, place of work or establishment if you consider that your rights under the Data Act have been infringed.